How are orders shipped?

All orders are shipped from Hong Kong via a FREE tracked service, Monday to Friday

How long does delivery take?

Orders can take up to 6 working days to arrive. Your order may be delayed by customs, public holidays, weekends or issues with the provided delivery address

Where can I track my order?

Customers receive an email with a unique tracking number, which you can enter via the Global Track & Trace website. Alternatively, use your country’s postal service website, eg. UK deliveries can be tracked through the Royal Mail website

Why was my order delivered from outside the UK?

Due to EU laws on teeth whitening products, it is not possible to ship from the UK. Our company is based in Hong Kong, where all orders are shipped from. Delivery is quick and takes 3-6 working days

What if my order doesn’t arrive?

Don’t worry! If your order gets lost in the mail we can provide compensation, in the form of a replacement or refund. Please note the delivery company MUST confirm the parcel as lost before we can proceed with reimbursement. This can take a minimum of 30 days.

Do I have to pay customs charges on an international delivery?

No, products which are shipped from outside of Europe are of relatively low value, therefore there are no charges for the recipient

Can I change my delivery address?

You can do this prior to dispatch. We recommend contacting us directly to make sure we dispatch your order to the correct address

Where do I return my order?

Customers can return their item in its original condition to:

Track Your Delivery

Customer can track their delivery via the Global Track & Trace website


Items can be returned in their original condition for a replacement or refund. Customers have 14 days to report any issues after receiving their item. You then have a further 14 days to return it. 

We can provide a refund once we receive the returned item. We recommend sending the parcel tracked and we will cover the postage if we are at fault. For unwanted items, it is the customer’s duty to cover postage. 

Please note the owners of are not the official manufacturer of Crest Whitestrips and therefore cannot be held responsible for any issues experienced by the customer. Please contact directly to report any issues with your product. 

Incorrect Details

Customers need to make sure their personal details are entered correctly when ordering. This includes your shipping address and email. We may have trouble getting your parcel to you if your address is incorrect/ incomplete.

What happens if my parcel is shipped with an incorrect address? Dont worry, your order will be returned to us. You will need to provide us with the correct address before we reship it. 

I didn’t receive a confirmation email or tracking number? To successfully receive this information, you need to provide us with a valid email address. 


International orders will need to pass through customs before being passed on to your local delivery company. Occasionally items may be held in customs due to a number of reasons, however most pass through with no issues. Please note that we do not have any control over delays in the destination country’s customs office. 

Occasional delays may occur due to public holidays and weekends. We prepare for these occasions to make sure our customers receive their order as quickly as possible.