Delivery delivery
Orders are sent by Recorded Delivery and customers are provided with a Shipping ID. 
All orders made before 2pm are dispatched the same day. Any orders made after 2pm will be dispatched the following day. 
We DO NOT ship over weekends and all orders made after 2pm Friday will be shipped the following Monday (excluding bank holidays). 
International orders can take up to 7 working days to arrive.  
Please note that delivery is not always guaranteed. Occasionally items may be delayed and in less cases, lost in transit. In this event, the customer is entitled to a refund or resent product. We require a waiting period of 10 business days before we can provide either of these options. 

                                                                                                                                     Returns & Refunds 
For returned goods, we offer a replacement or refund, provided the goods are returned in their original condition. Any returned products that are used or opened will not qualify for a refund. 
​To receive a refund, you must inform us of any issues within 14 days of receiving the item/s. You then have a further 14 days to return them.
If you are not happy with the results from using the product, the manufacturer offers a satisfaction guarantee with which details can be found on the packaging of the item.

We must receive the returned item first before we can reimburse the buyer. We cannot provide a refund for an item that is in transit.
PLEASE NOTE: We will only cover the cost of return postage if we are at fault. 
Our Returns Address:
HB Retail
29 Admiral’s Yard
Low Road
LS10 1AE


3D Whitening Strips Online accepts payments by credit/ debit card via SagePay! SagePay are one of the largest online payment processors in the world and are used by thousands of companies to safely and securely accept payments from customers. 

Customers can pay either with SagPay Form or SagePay Direct. 

SagePay Form: Customers are redirected to the SagePay form to complete the checkout process. 

SagePay Direct: Stay on our website and pay by simply entering your card details to order your product!